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Communication with Staff Policy

PURPOSE

This policy explains how Somerville Secondary College proposes to manage common enquiries from parents and carers.

SCOPE

This policy applies to school staff, and all parents and carers in our community.

POLICY

Somerville Secondary College understands the importance of providing helpful and timely responses to common enquiries from parents and carers. To ensure that members of our school community are directed to the most appropriate person to assist them, the information below outlines key contacts for common queries:  to report a student absence, please:

o   Phone the student absence line on: 5973 1098  o Send an email to our student absence email: This email address is being protected from spambots. You need JavaScript enabled to view it. by 9am

o   Log on via the compass parent portal and submit your child’s absence/reason by

9am

o   FlexiBuzz - Lodge your child’s absence via this app on your mobile phone www.flexibuzz.com  

       to report any urgent issues relating to a student on a particular day, please contact front office on 5973 1000

       to discuss a student’s academic progress, please contact your child’s relevant classroom teacher via email on Compass or at the college on 5973 1000

       to discuss a student’s health or wellbeing, please contact your child’s Home Group teacher or the Subschool team on 5973 1000, or via email through Compass

       for enquiries regarding camps and excursions, please contact the staff member in-charge via email through Compass or on 5973 1000

       to make a complaint, please contact the Principal/Assistant Principal on email through Compass or on 5973 1000. Please also refer to our Complaints policy, available on the College Website

       to report a potential hazard or incident on the school site, please contact the front office on 5973 1000 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

       for parent payments, please contact Carole Richardson on 5973 1000

       for all other enquiries, please contact our Office on 5973 1000

School staff will do our best to respond to general queries as soon as possible and ask that you allow us 2 – 3 working days to provide you with a detailed response. We will endeavour to respond to urgent matters within 24 hours where possible. 

 

 

REVIEW CYCLE

This policy was last updated March 2020 and is scheduled for view in March 2024. 

 

 

 

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03 5973 1000